We provide silver, gold, and platinum support packages with specific
service level agreements for both NextDS and NextStudio products and
their community editions: ApacheDS and Apache Directory Studio. Below
we've briefly listed the key differentiators of the support packages we
offer:
 |
 |
 |
|
|---|---|---|---|
| Plan | Silver | Gold | Platinum |
| Availability | 5x8 | 5x8 | 7x24 |
| Response time | 24 hours on weekdays | 8 hours on weekdays | 4 hours any day |
| Email support |  |
|
|
| Telephone support | – | |
|
| Cost | Contact us for pricing | Contact us for pricing | Contact us for pricing |